1. Introduction
This Privacy Policy explains how OBmatrix ("we", "us", "our") collects, uses, and protects your information when you visit our website or purchase and use the OBmatrix TradingView indicator. By using our Service, you agree to the practices described in this policy.
2. Information We Collect
We may collect the following information when you interact with our website or make a purchase:
- Your TradingView username, used solely to grant you access to the indicator.
- Contact details you provide to us, such as a WhatsApp number, when you reach out for support.
- Payment and order information processed by our third-party payment partner (we do not store your full card or bank account details).
- Standard technical data such as IP address, browser type, device information, and pages visited, collected automatically via analytics tools.
3. How We Use Your Information
We use the information we collect to: grant and manage your access to the OBmatrix indicator on TradingView; respond to support requests; send important service updates (such as renewal reminders); improve our website and offering; and detect and prevent fraud or misuse of the Service.
4. Cookies & Analytics
Our website uses cookies and similar technologies, including Google Analytics and the Meta (Facebook) Pixel, to understand how visitors use our site and to measure the performance of our marketing. These tools may collect data such as pages visited, time on site, and general location. You can control or disable cookies through your browser settings, though some parts of the website may not function as intended without them.
5. Third-Party Services
We rely on trusted third parties to operate our Service, including: our payment processor, to securely handle checkout and payments; TradingView, to deliver indicator access; WhatsApp, to provide customer support; and Google and Meta, for website analytics and advertising. These third parties process data under their own privacy policies, and we encourage you to review them.
6. How We Share Your Information
We do not sell your personal information. We only share information with the third-party service providers described above, to the extent necessary to deliver the Service, or where required by law.
7. Data Retention
We retain your information for as long as necessary to provide the Service, comply with our legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed for these purposes, we take reasonable steps to delete or anonymize it.
8. Your Rights
You may request access to, correction of, or deletion of the personal information we hold about you by contacting us on WhatsApp. We will respond to reasonable requests within a reasonable timeframe, subject to any legal obligations that may require us to retain certain data.
9. Data Security
We take reasonable technical and organizational measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
10. Children's Privacy
OBmatrix is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us so we can remove it.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Last updated" date. We encourage you to review this page periodically.
12. Contact Us
For any questions about this Privacy Policy or how your data is handled, contact us on WhatsApp: +91 62908 29277.